This Northeast US utility is bringing Kraken’s AI-powered customer service platform to 6.5 million customers
Kraken, a utility software-as-a-service provider, has partnered with National Grid to transform the way it serves its customers through a new customer engagement and billing platform for 6.5 million residential, commercial and industrial energy customers across Massachusetts and New York, as part of a multi-year transformation project.
Kraken, a utility software-as-a-service provider, has partnered with National Grid to transform the way it serves its customers through a new customer engagement and billing platform for 6.5 million residential, commercial and industrial energy customers across Massachusetts and New York, as part of a multi-year transformation project.
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